ARCHITECTURE BEFORE FEATURES | Designing Dynamics 365 Customer Service That Lasts

This book is for people who have to make real decisions on Dynamics 365 Customer Service programs like architects, delivery leads, and Product owners who need more than a feature list to work from. It isn’t a configuration walkthrough; those exist elsewhere and go stale fast. This is a way of thinking about the platform as an enterprise capability that has to be designed with intent, governed sensibly, and kept aligned to how the organization actually works.